Here’s the bottom line:
Your members are way ahead of you.
Members expect services to be accessible on any device. They expect their data to update in real-time. They expect to be spared the annoyance of irrelevant interruptions. They expect products that cater to their needs, not the needs of their parents generation.
When was the last time you browsed your mobile website?
Or completed a transaction with your mobile app? Have you ever looked at your marketing emails on a phone to confirm that they are even legible on a small screen?
Is your member data fragmented across the organization?
Do you have core systems that are so outdated that you can’t get real-time access to your own data internally? Have you outsourced core competencies to 3rd-party providers?
Have you spent hundreds of thousands on an app that your members complain about?
Do your marketing and IT leadership bicker over which of them “owns” mobile? Are your senior leaders incentivized to compete with each other?
"We reached out to Jonathan for help with our mobile initiative. As result, our development work became more focused. Opportunities for improvement were quickly identified. He helped us with identifying the “win” and offering strategies to achieve success. I’d recommend Jonathan to any organization who is creating a mobile/digital presence."
—Christopher Smith, President, Vertifi Software
"Our only obstacle working with Jonathan was the distance involved. I did not know if he could fully understand our business in the limited amount of time he was in our office. But what actually happened can be described in one word: outstanding. Jonathan is extremely knowledgeable in what he does and exceeded our expectations in all areas. He is able to see "the big picture" and develop solutions around it. There is simply no one that I am aware of that I would trust more. A great working experience!"
—Eddie Hightower, President, Hightower Agency
"Jonathan has the rare ability to manage both the big picture and the tiny details, zooming in and out between both. Jonathan thinks deeply about the right way to solve a problem, but balances that philosophical approach with a relentless pragmatism for meeting business goals. He's a talented communicator who can explain (and teach) technique and process to a range of people, from business stakeholders to neckbeard developers."
—Josh Clark, Principal, Big Medium
Talks I have given
Thinking Outside The Little Black Box: Interaction Design in The Post-Mobile Era
Web Unleashed Keynote Presentation
How to Thrive in a Post-Browser World
O'Reilly Fluent Conference Session
The Browser Is Dead, Long Live The Web!
Generate NYC Conference Session
Bored, Busy, and Lost: Building Apps for the Mobile Context
Web-In Montreal Keynote Presentation
Hello! My name is Jonathan Stark.
I’m a mobile consultant who helps credit unions thrive in the post-PC era. Prior to specializing on credit unions, I worked with companies like CVS, Staples, Time, T-Mobile, and many others on their mobile strategy, tactics, and training. Unlike other consultants, you’ll work directly with me instead of with junior employees who bill you hundreds of dollars per hour to learn on the job.
My Jonathan’s Card experiment made international headlines by combining mobile payments with social giving to create a “pay it forward” coffee movement at Starbucks locations all over the U.S.
I’ve been interviewed in the media many times, including MSNBC, the Wall Street Journal, and the Alan Colmes Show. Press info, bios, blurbs, photos, and videos are available on my press page.
You can hear me speak, watch the HTML5 talk show that I host for Intel, listen to my future tech podcast (co-hosted with the incomparable @kellishaver), follow me on Twitter / LinkedIn / SlideShare, or hire me to help you with mobile strategy.
And of course, you can always Google me for more info.